Verdant Creations - Columbus Dispensary

This was my first time using the curbside option and I waited 40 minutes exactly for an order placed well in advance. At no time during the transaction, which is a two part process, was I advised the wait would be this long. In fact, the communication was "it'll be a few minutes". There were 4 or less cars in the parking lot during the entire time so the wait did not make sense. I respectfully spoke to the gentleman handling the transaction about the wait and he voiced that it's common to take awhile. I offered feedback that it would be helpful for them to communicate extended wait times to customers but it did not seem to be possible so I'll leave it here. Verdant, please communicate with customers regarding wait times. Online preferably. We have busy schedules. I have been inside as well a few times and the process is timely there too. I do not have issues like this at The Botanist I just don't like their parking situation and Verdant is closer. Perhaps as new dispensaries open in the Columbus area there will be a greater emphasis on efficiency and communication. It's fair to add though that everyone at Verdant is friendly and welcoming, which gives this review an extra star, so if you have the time maybe it wouldn't be an issue.

It's pretty easy to get to if you're familiar with the area. They have decent parking and offer curbside pickup. Usually easy to deal with, in and out within 20 to 40 minutes depending on the day which is awesome. The employees are amazing and know their business. The only thing is the website can be a little tricky and I don't like you can't see the sales before hand, but other than that great dispensary with good prices.

You guys should fix your phones so your associates could actually hear your customers and maybe train them on common decency and people skills. And I can understand a slight wait being inside but I placed my curbside order at 10am for 4-5p was notified 30 minutes after placing the order to it was ready and STILL waited 25 minutes in the car. Literally a joke

Was here for the first time two weeks ago. smooth easy process, staff professional knowledgeable about the product. Stated will be back in a week because I was interested in the vape pen. return on 10 19, 2023 ,purchase the vape pen.well the product didn’t work…,called store explained what happen ….. customer service listen sorry to hear it wasn’t working bring back for refund or exchange. Return to the store. Didn’t have to wait. They took me right back..

Let me start by saying all the staff that I spoke to were extremely polite, and clearly desired to help me but they didnt have the power to help me. Apart from manager who refused. I have to give them a 1 star. I arrived on time to pick up my online order. I was the only person in line and both registers had customers checking out. I had to wait for 25 or 30 minutes, which I truly dont mind. The manager even told me they apologized for the unusually long wait. But by the time I was checking out it was several minutes past the "deal window", even though I had arrived with plenty of time to check out and pay for my order. The guy at the register who was very polite tried to talk to the manager for me and explain the situation but the manager refused to honor the deal. I wouldnt have cared but those few minutes cost me $230+ and I'm far from rich. (the total difference was 260 with the deal and over 500 without). I chose to take my business elsewhere and bought the only item left that was discounted, a cartridge. So I had to eat the uber ride, atm fees for their ATMs, and the biggest loss my wasted time. I cant support a business that treats customers that way. I have to vote with my wallet and take my business elsewhere. I'd rather pay a few extra bucks to a another company that has my back (or at least appears to) and never have to deal with this happening again.

Horrible. This used to be a good dispensary but something changed and they are terrible now. They have quietly RAISED their prices, changed sales to omit brands that were ALWAYS eligible in the past and more. Stay away, there are way better options. This is just another place that pushs junk in house brands no one wants. Strawberry feilds is 10x better!